https://www.servicenow.com/community/community-central-forum/logging-password-reset-interactions/m-p/3208418#M2498 <P>Hi&nbsp;</P><P>Currently our requests are logged via the Portal by our end users, however, we receive calls to unlock accounts as they cannot log in to submit the request.&nbsp; Our agents currently log an interaction and unlock the account.&nbsp; I would like to get an insight on how other organisations process these type of calls and requests for reporting etc.</P><P>&nbsp;</P><P>Thank you in advance for any suggestions</P> Mon, 17 Mar 2025 11:51:10 GMT GailS 2025-03-17T11:51:10Z https://www.servicenow.com/community/community-central-forum/logging-password-reset-interactions/m-p/3208418#M2498 <P>Hi&nbsp;</P><P>Currently our requests are logged via the Portal by our end users, however, we receive calls to unlock accounts as they cannot log in to submit the request.&nbsp; Our agents currently log an interaction and unlock the account.&nbsp; I would like to get an insight on how other organisations process these type of calls and requests for reporting etc.</P><P>&nbsp;</P><P>Thank you in advance for any suggestions</P> Mon, 17 Mar 2025 11:51:10 GMT https://www.servicenow.com/community/community-central-forum/logging-password-reset-interactions/m-p/3208418#M2498 GailS 2025-03-17T11:51:10Z