question Whats wrong with ServiceNow support? How is your experience with them? in Community Central forum

Whats wrong with ServiceNow support? How is your experience with them?

Suggy — Wed, 19 Mar 2025 13:41:50 GMT

Most of the times, any question we ask ServiceNow support, the response would be

"Please allow us some time we are checking with our internal teams."

Once they provide the answer and then if we ask any other question or ask for clarification, their response would be:

"Please allow us some more time we are checking with our internal teams."

For any issue we raise a case, the response would be

"Please allow us some time we are checking with our internal teams on this issue."

How is your experience with support team?

Re: Whats wrong with ServiceNow support? How is your experience with them?

J Siva — Wed, 19 Mar 2025 09:29:49 GMT

Hi @Suggy
I've raised many support cases with the vendor and always got great responses. They have a system in place: if the first support person can't solve the issue, they escalate it to the product team. Sometimes, it takes longer because the issue is complex, but they've always provided a solution if it was within their scope.
If you have any concerns, feel free to contact the account manager and share them.

Regards,
Siva

Re: Whats wrong with ServiceNow support? How is your experience with them?

Ankur Bawiskar — Wed, 19 Mar 2025 10:21:20 GMT

@Suggy

It all depends on the case is raised for which product/area.