question My PDI has refused to wakeup in Community Central forum

My PDI has refused to wakeup

OluwaseunSolabi — Sun, 23 Mar 2025 14:48:49 GMT

Can anyone advice on the reason why my PDI is refusing to wake up from hibernation?

I have been trying to wake it up for more than 24 hours, but it just keeps rolling till no end.

Thank you.

Re: My PDI has refused to wakeup

GopikaP — Mon, 24 Mar 2025 05:35:17 GMT

Hi @OluwaseunSolabi ,I experienced the same issue. But, one/two day later, I received an email confirming that the PDI was available again. Since we don’t have any support for PDI, waiting for a day or two would be a good option.

Re: My PDI has refused to wakeup

AndersBGS — Mon, 24 Mar 2025 06:53:02 GMT

Hi @OluwaseunSolabi

As you might know, there are no support available from ServiceNow in relation to PDIs, hence your are left with two options:

Wait, it should come online again
If you get tired of waiting, release your instance and request a fresh installation. Please note, all your development which haven't been backed up will be lost for good.