when user click on end conversation then chat survey should appear.

Venkat007 — Fri, 28 Mar 2025 12:25:04 GMT

Hello,

I have created new survey through the survey designer,
have duplicated the existing virtual agent feedback survey topic In virtual designer And configured my newly created survey id to that topic.

When I try to click on end conversation button on the virtual agent chat board on the top right corner (refer crossButton img1),

then I will get an confirmation notification as do you want to exit the conversation (refer endConverstion img2)
when I click on yes I should get the survey which I have created.Like shown as SurveyQuestion Img3.

Can someone please guide me what I am missing here?

question when user click on end conversation then chat survey should appear. in Community Central forum

when user click on end conversation then chat survey should appear.