question connect to gmail company account, OAuth2? in Community Central forum

connect to gmail company account, OAuth2?

phansmeier — Fri, 28 Mar 2025 15:01:04 GMT

Dear community,
for a subsidiary we want to pull their emails that resde on a Google Gml company account into ServiceNow.
Unfortunately I could not find as much or as detailed info about that as I would find with M365/exchange/outlook (doing that successfully).

Specifically, I am a little lost/suspicious about the OAuth Entity Profiles/Scopes config.

If I may, I would share the usual screens if s.b. had more success with other settings or where I went into an inconsistent direction.

Thanks in advance,

Patrick

Re: connect to gmail company account, OAuth2?

Ankur Bawiskar — Fri, 28 Mar 2025 15:09:52 GMT

@phansmeier

you can setup OAuth app registry, configure the Gmail spoke if you have purchased subscription to it.

It has Send Email action which uses the Gmail OAuth details and sends email

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: connect to gmail company account, OAuth2?

phansmeier — Sun, 30 Mar 2025 11:58:27 GMT

Thanks @Ankur Bawiskar , I had come across the GMail spoke (we should have that in our subscription). But I did not go down that road because
a) I understood it as more relevant for programmatic (i.e. flows) related integration
b) which is overkill (in my books) for simple receiving (inbound) emails

I mean, this is IMAP/Oauth - I do not want to follow the pattern of "throw another library at the problem" when we are talking standard protocols (that I understand to be supported out of the box).

Best,
Patrick