question PDI - plugin bot interconnect installed but no role or invisble in Community Central forum

PDI - plugin bot interconnect installed but no role or invisble

Aurelien L1 — Sun, 30 Mar 2025 11:37:05 GMT

Hello,

I'm using a Personal Developer Instance (PDI) currently running on the Yokohama release.

I have installed the plugin "Bot Interconnect for Virtual Agent" (`sn_va_bot_ic`) successfully, but the corresponding modules (e.g., "Bot Channel Integrations") and roles (`sn_va.interconnect_admin`, `sn_va.interconnect_api_user`) do not appear in the UI or in Studio.

Can you please activate the full functionality of this plugin on my PDI, or advise how to access Bot Interconnect from Copilot Studio integration use cases?

Thanks in advance!

Re: PDI - plugin bot interconnect installed but no role or invisble

Robert H — Sun, 30 Mar 2025 14:19:39 GMT

Hello @Aurelien L1 ,

The only role that is included in this application is called "sn_va_bot_ic.bot_interconnect_api", and no Modules.

Please provide a link to the documentation where those other two roles are mentioned.

Having said that, please note that you won't get support for a PDI from ServiceNow.

Regards,

Robert

Re: PDI - plugin bot interconnect installed but no role or invisble

michaeladams36 — Mon, 14 Jul 2025 16:47:46 GMT

I am experiencing the same problem in our paid for ServiceNow environments - I installed Bot Interconnect but have no way to create a provider record in the associated table/list

sn_va_bot_ic_provider_list.do

Re: PDI - plugin bot interconnect installed but no role or invisble

Gaurav Shirsat — Mon, 14 Jul 2025 17:15:15 GMT

Hello @michaeladams36

Please try below steps :

Navigate to sys_plugins.list in the application navigator and search for the "Bot Interconnect for Virtual Agent" plugin (sn_va_bot_ic).
Ensure the plugin is marked as "Active".
If the plugin is not active, try to activate it from the "System Definition > Plugins" module or by using the "Activate Plugin" option on your Developer portal.

Check for Roles:

Navigate to sys_user_role.list and search for roles associated with the plugin, such as sn_va.interconnect_admin and sn_va.interconnect_api_user.
If the roles are missing, it indicates a potential issue with the plugin installation or activation.

Repair the Plugin (If Necessary):

If the plugin appears to be installed but its features are not available, consider repairing the plugin.
Important: Obtain consent from the customer before repairing a plugin, as it may require a brief outage.
To repair, navigate to the plugin record in sys_plugins.list and select the "Repair" option.

Clear Browser Cache and Cookies:

Clear your browser's cache and cookies or try accessing the instance in incognito mode.
This can help resolve issues related to cached data that might be preventing the plugin's modules and roles from appearing.

else Go for Hi Ticket Case with ServiceNow

Thanks and Regards

Gaurav

Re: PDI - plugin bot interconnect installed but no role or invisble

StephenR0086629 — Wed, 16 Jul 2025 08:46:08 GMT

I ran into the same issue after installing the Bot Interconnect plugin in my PDI—no roles showed up. Turns out some plugins require a platform restart or manual role assignment post-install. Try checking the sys_user_role table and reloading the sys_plugins list. If it’s still empty, reach out via HI support—they can verify if a dependency is missing.