question How to store sign-up form data in a backend table in ServiceNow? in Community Central forum

How to store sign-up form data in a backend table in ServiceNow?

MayankGupta77 — Wed, 02 Apr 2025 07:50:00 GMT

Hi everyone,

I’ve created a sign-up page using Service Portal > Pages > ext_self_registration, but I need to save user-entered details in a backend table. As of now, the data is not being stored anywhere, and if it is I don't know in which table.

Any suggestions or best practices would be highly appreciated!

Thanks in advance!

Re: How to store sign-up form data in a backend table in ServiceNow?

Robert H — Wed, 02 Apr 2025 08:03:01 GMT

Hello @MayankGupta77 ,

Looking at the form it seems that the User table [sys_user] would be a perfect fit for this data. But this is assuming that the users are registering for access to ServiceNow itself here. If that is not the case please clarify what the purpose of that page is.

Regards,

Robert

Re: How to store sign-up form data in a backend table in ServiceNow?

MayankGupta77 — Wed, 02 Apr 2025 10:08:46 GMT

Hi @Robert H

I was creating a community page, so I needed an external user sign-up page. That's why I needed this page.

Re: How to store sign-up form data in a backend table in ServiceNow?

Robert H — Wed, 02 Apr 2025 10:39:19 GMT

Hello @MayankGupta77 ,

Oh, so this isn't something you created from scratch, but you are talking about the External User Registration plugin? Is that correct?

I would still assume that the users will be created in the User [sys_user] table, but as per the documentation this will happen only after their Registration Request has been processed.

Regards,

Robert