question Re: Data Masking Options for Offshore Access in ServiceNow DEV Instance in Community Central forum

Data Masking Options for Offshore Access in ServiceNow DEV Instance

attanhes — Wed, 09 Apr 2025 05:01:43 GMT

Could you please advise if there is any way to mask data within tables in our ServiceNow DEV instance?

We are currently running a project that requires granting offshore users access to the DEV instance to carry out development.

Our primary concern is ensuring sensitive data is not exposed while still allowing offshore teams the necessary access to perform their development tasks.

Eg:-
Internal incident, change, and problem records
Contract records
knowledge articles
Attachments

Re: Data Masking Options for Offshore Access in ServiceNow DEV Instance

Shivalika — Wed, 09 Apr 2025 05:15:15 GMT

Hello @attanhes

It is the concept of Domains - where in the same instance, some group of users will be able to see few things and not others, basically segregation of data.

https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/company-and-domain-separation/task/t_CreateADomain.html

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Regards,

Shivalika

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Re: Data Masking Options for Offshore Access in ServiceNow DEV Instance

attanhes — Tue, 15 Apr 2025 22:35:16 GMT

I’ve figured out a solution, cloning only the configuration (without any sensitive data) to one of our instances to run the project make this work.