question Re: Impersonate user lab instance in Community Central forum

Impersonate user lab instance

mwilson0912 — Sun, 09 Jun 2024 13:00:11 GMT

I’m new and I have just started learning , my indtance only has application tiles and I don’t have option to impersonate use

Re: Impersonate user lab instance

Ravi Chandra_K — Mon, 10 Jun 2024 03:41:40 GMT

Hello @mwilson0912

Check if the user has impersonator role.

The impersonate option will be available under profile icon. (Please find the attached image)

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

Re: Impersonate user lab instance

Harish Bainsla — Mon, 10 Jun 2024 04:16:13 GMT

hi @mwilson0912 Check Your Role because The ability to impersonate users and access certain features typically depends on your user role and permissions

Re: Impersonate user lab instance

Mark Roethof — Mon, 10 Jun 2024 04:18:08 GMT

Hi there,

What are application tiles according to you? I don't that's ServiceNow terminology, so please clarify.

Which lab instance is it, for which course? Perhaps someone has that one too and can reproduce your issue / guide you with your question.

Re: Impersonate user lab instance

mwilson0912 — Mon, 10 Jun 2024 16:26:54 GMT

I created new instance which resolved the issue

Re: Impersonate user lab instance

mwilson0912 — Mon, 10 Jun 2024 16:27:28 GMT

I created new instance which resolved the issue