question How to show Description of incident to all users without ITIL role in Community Central forum

How to show Description of incident to all users without ITIL role

KripaV — Wed, 16 Apr 2025 05:43:54 GMT

Hi all

Currently , in the Description field in the incident is only visible to users with ITIL role. Is it possible to make the Description field visible to all users, even those with out ITIL role?

Re: How to show Description of incident to all users without ITIL role

Ankur Bawiskar — Wed, 16 Apr 2025 05:59:53 GMT

@KripaV

what do you mean by all users? what role they have? snc_internal role?

If yes then check the field level READ ACL for incident.description and you can add your required role there

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to show Description of incident to all users without ITIL role

Ankur Bawiskar — Wed, 16 Apr 2025 06:30:27 GMT

@KripaV

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to show Description of incident to all users without ITIL role

Ankur Bawiskar — Tue, 27 May 2025 05:03:17 GMT

@KripaV

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.