Good evening, i need help with this assignment.

jhnvncntdel — Wed, 16 Apr 2025 10:27:46 GMT

Automated assignment for incident

Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin assignment to the member.

Note: Assign 10 members to the group.

For the SLA of the incident:

Auto-Notifications should be sent out by the tool for:

Tickets nearing SLA breach 70%.
Tickets that breached the SLA 100%.

Recipient of the notices should be the assigned support team.
Content:

Subject: (incident number) has breached (%) of the agreed Resolution SLA
Body:

The incident (number) has breached (%) of the agreed Resolution SLA

Click here to view the incident: (link)
Short Description:
Description:

Thanks,

IT Support

question Good evening, i need help with this assignment. in Community Central forum

Good evening, i need help with this assignment.