Hi all Can you help me?

jhnvncntdel — Wed, 16 Apr 2025 10:30:01 GMT

Automated assignment for incident

Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin assignment to the member.

Note: Assign 10 members to the group.

For the SLA of the incident:

Auto-Notifications should be sent out by the tool for:

Tickets nearing SLA breach 70%.
Tickets that breached the SLA 100%.

Recipient of the notices should be the assigned support team.
Content:

Subject: (incident number) has breached (%) of the agreed Resolution SLA
Body:

The incident (number) has breached (%) of the agreed Resolution SLA

Click here to view the incident: (link)
Short Description:
Description:

Thanks,

IT Support

Re: Hi all Can you help me?

StephenR0086629 — Tue, 16 Sep 2025 09:56:23 GMT

I’ve faced similar hurdles in ServiceNow, especially when trying to configure custom forms and workflows. The key is isolating whether it’s a UI policy, business rule, or permission issue. I now document everything in advance using tools like Phonexa for external process tracking—it helps me visualize dependencies and spot misconfigurations faster when something breaks in the system.

question Hi all Can you help me? in Community Central forum

Hi all Can you help me?

Re: Hi all Can you help me?