question Re: Approval required for High priority ticket in Community Central forum

Approval required for High priority ticket

Manigautham — Wed, 16 Apr 2025 19:31:28 GMT

when an user create high priority ticket it should go for approval. How to acheive this?

Re: Approval required for High priority ticket

Uncle Rob — Wed, 16 Apr 2025 20:34:14 GMT

Depends what you mean by "Ticket", but flow designer makes this pretty easy.
Just use the approval flow action.

Re: Approval required for High priority ticket

Manigautham — Thu, 17 Apr 2025 04:38:47 GMT

I meant High priority incident. Thanks for the response

Re: Approval required for High priority ticket

Uncle Rob — Thu, 17 Apr 2025 13:01:48 GMT

Makes zero sense from a process perspective.
Priority should be based on solid definitions of Impact and Priority and not "approved"
But if it must happen, just use a Flow with an Approval activity.
The flow fundamentals course on NowLearning can show you how to do that very quickly.