question Unable to See Pending approval task on esc portal in Community Central forum

Unable to See Pending approval task on esc portal

may13 — Tue, 22 Apr 2025 09:14:32 GMT

Hi Everyone

Facing one issue In my Development Instance i am unable see Pending approval my task on esc portal.

Does anyone know how to resolve this Issue ?

I am expecting like this

Re: Unable to See Pending approval task on esc portal

Adrian Ubeda — Tue, 22 Apr 2025 10:02:48 GMT

Hello Mayur4,

Have you checked that in the sysapproval_approver table there are records for that user? The

sysapproval_approver.approver field stores the user whose approval is required. If you don't have any record in that table, none will appear in the widget.

Re: Unable to See Pending approval task on esc portal

Ankur Bawiskar — Tue, 22 Apr 2025 10:21:58 GMT

@may13

I could see in my instance and it's OOTB

Check if someone updated the conditions on this record

1. Navigate Employee Center --> Administration --> To-dos Configurations

2. Open Approvals Records (highlighted one in image below).

Right Click on Form header -> Show File Properties -> Check versions

Also check this link, check if user has correct approver role "sn_request_approver_read"

Approvals doesn't show up on "My Tasks" in Employee Center

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Unable to See Pending approval task on esc portal

Ankur Bawiskar — Tue, 20 Jan 2026 10:09:23 GMT

@may13

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏