question Re: I hosed up my PDI in Community Central forum

I hosed up my PDI

wpatrickhames — Wed, 23 Apr 2025 19:08:32 GMT

I hosed up my PDI and I'm not sure who I can contact to get me completely reset. It's showing I have a PDI but I cannot access it, nor can I release it.

I'm sure I'm just being impatient but it's been a couple of hours at least.

dev330673.service-now.com

Re: I hosed up my PDI

swapnali ombale — Wed, 23 Apr 2025 19:29:10 GMT

Hi @wpatrickhames

Closed all tabes clear caches and shut down laptop.

Restart and login and try to release it

Kindly mark my answer as helpful and accept solution if it helped you in anyway.

Re: I hosed up my PDI

Robert H — Wed, 23 Apr 2025 19:49:02 GMT

Hello @wpatrickhames ,

Sometimes when ServiceNow is performing maintenances on their PDI infrastructure (planned or unplanned) the page for managing the PDI can be impacted like that. You could try logging out of the ServiceNow Developers page and logging in again, but if you still see the same issue you would have no choice but to wait. Unfortunately ServiceNow provides no support for PDIs.

Regards,

Robert

Re: I hosed up my PDI

wpatrickhames — Wed, 23 Apr 2025 20:19:28 GMT

I knew it could be upgrading or finishing up other behind the scene tasks. The backstory is that I tried to wipe my instance, release my instance and request a new instance in a short period of time because of impatience. Soooo I probably hosed it up. Either someone with the right roles fixed me up or I just didn't wait long enough for everything to catch up. I'm leaning towards someone resetting me after seeing my post.

Thanks everyone!