question Location field dont want to display hierarchical Value in Community Central forum

Location field dont want to display hierarchical Value

may13 — Thu, 24 Apr 2025 10:30:54 GMT

How to resolve this issue in servicenow -

There is one catalog item "Sotware request" in that there is one field "Office Location" pulled from the CMS Location table are deeply nested and often long

Currently, the dropdown does not handle these well — the values are cut off without line breaks, making them unreadable and unusable.

(e.g., "Global/Germany/Berlin/123456/Street").

is anyone know how to resolve this issue?

Re: Location field dont want to display hierarchical Value

J Siva — Thu, 24 Apr 2025 11:09:36 GMT

Hi @may13
That's the expected behavior. I can see that you're using a 2-column layout, which is why you are not able to view the full name. As a workaround, place that field in a single-column layout. This will show you the full name. OR you can change the display field on the cmn_location table as "name" field. So that in the drop down you'll see the name of the location record instead of full name.

Regards,
Siva

Re: Location field dont want to display hierarchical Value

Ankur Bawiskar — Thu, 24 Apr 2025 11:30:40 GMT

@may13

2 ways

1) you can use 1 column layout so that the variable takes entire row and then user can see the complete conten

2) you can use another string variable of length 200/250 and then write onChange client script to query that record and get the complete name and put in the new string variable

3) try to use Lookup select box and see if it shows the complete text (I doubt this might work)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Location field dont want to display hierarchical Value

Ankur Bawiskar — Thu, 24 Apr 2025 12:03:06 GMT

@may13

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Location field dont want to display hierarchical Value

Ankur Bawiskar — Tue, 20 Jan 2026 10:09:12 GMT

@may13

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏