https://www.servicenow.com/community/community-central-forum/white-paper-servicenow-business-smart-customization/m-p/3256126#M2978 <P>ServiceNow offers extensive capabilities to tailor the platform to business needs. However, unchecked customization can lead to significant technical debt, upgrade failures, and inconsistent user experiences.</P><P>&nbsp;</P><P>The Business Smart Customization Matrix (BSCM) provides a structured decision-making framework to evaluate, justify, and govern customizations in a ServiceNow instance. This whitepaper presents the methodology, key matrix dimensions, decision tiers, and practical adoption guidelines for organizations aiming to deliver tailored value without compromising platform agility.</P> Tue, 06 May 2025 17:39:25 GMT Varun Vijaykuma 2025-05-06T17:39:25Z https://www.servicenow.com/community/community-central-forum/white-paper-servicenow-business-smart-customization/m-p/3256126#M2978 <P>ServiceNow offers extensive capabilities to tailor the platform to business needs. However, unchecked customization can lead to significant technical debt, upgrade failures, and inconsistent user experiences.</P><P>&nbsp;</P><P>The Business Smart Customization Matrix (BSCM) provides a structured decision-making framework to evaluate, justify, and govern customizations in a ServiceNow instance. This whitepaper presents the methodology, key matrix dimensions, decision tiers, and practical adoption guidelines for organizations aiming to deliver tailored value without compromising platform agility.</P> Tue, 06 May 2025 17:39:25 GMT https://www.servicenow.com/community/community-central-forum/white-paper-servicenow-business-smart-customization/m-p/3256126#M2978 Varun Vijaykuma 2025-05-06T17:39:25Z https://www.servicenow.com/community/community-central-forum/white-paper-servicenow-business-smart-customization/m-p/3258444#M3012 <P>Hi Varun - there is also a similarly titled asset on Now Create (<A href="https://learning.servicenow.com/nowcreate?id=nc_asset&amp;asset_id=a820de08c3a30a501ac0f60f05013157&amp;nc_source=copy_asset_link" target="_blank">https://learning.servicenow.com/nowcreate?id=nc_asset&amp;asset_id=a820de08c3a30a501ac0f60f05013157&amp;nc_source=copy_asset_link</A>).</P> Thu, 08 May 2025 15:31:20 GMT https://www.servicenow.com/community/community-central-forum/white-paper-servicenow-business-smart-customization/m-p/3258444#M3012 Mick Jennings 2025-05-08T15:31:20Z