https://www.servicenow.com/community/community-central-forum/i-need-help-with-configuration-script/m-p/2965587#M298 <P><SPAN>I created a metric for my table, where it shows the time intervals in each queue, the problem is, when a ticket is closed it does not calculate the time if it has not changed queue, I tried to enter the date manually but the time interval is not calculated</SPAN></P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Captura de tela 2024-06-17 153947.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/365554iEDE0BBAA4BD8559D/image-size/medium?v=v2&amp;px=400" role="button" title="Captura de tela 2024-06-17 153947.png" alt="Captura de tela 2024-06-17 153947.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Captura de tela 2024-06-17 154602.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/365555i9200B477513725D5/image-size/medium?v=v2&amp;px=400" role="button" title="Captura de tela 2024-06-17 154602.png" alt="Captura de tela 2024-06-17 154602.png" /></span></SPAN></P><P><SPAN>I do not know if there is a script or some external configuration, and I wanted help with this part, if anyone understands how to configure it I would be very grateful</SPAN></P> Mon, 17 Jun 2024 18:50:42 GMT Arthur Sanchez 2024-06-17T18:50:42Z https://www.servicenow.com/community/community-central-forum/i-need-help-with-configuration-script/m-p/2965587#M298 <P><SPAN>I created a metric for my table, where it shows the time intervals in each queue, the problem is, when a ticket is closed it does not calculate the time if it has not changed queue, I tried to enter the date manually but the time interval is not calculated</SPAN></P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Captura de tela 2024-06-17 153947.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/365554iEDE0BBAA4BD8559D/image-size/medium?v=v2&amp;px=400" role="button" title="Captura de tela 2024-06-17 153947.png" alt="Captura de tela 2024-06-17 153947.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Captura de tela 2024-06-17 154602.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/365555i9200B477513725D5/image-size/medium?v=v2&amp;px=400" role="button" title="Captura de tela 2024-06-17 154602.png" alt="Captura de tela 2024-06-17 154602.png" /></span></SPAN></P><P><SPAN>I do not know if there is a script or some external configuration, and I wanted help with this part, if anyone understands how to configure it I would be very grateful</SPAN></P> Mon, 17 Jun 2024 18:50:42 GMT https://www.servicenow.com/community/community-central-forum/i-need-help-with-configuration-script/m-p/2965587#M298 Arthur Sanchez 2024-06-17T18:50:42Z