question Re: Customization of Activity Stream email visibility in Community Central forum

Customization of Activity Stream email visibility

artur3 — Wed, 07 May 2025 13:02:16 GMT

Hi,

Is there a way to customize who can see emails in Activity Stream for Security Incident? The requirement is that only handful of users should see those emails, people from few groups. I wonder is there a way to put some restriction on activity of email type on Security Incidents in Activity Stream.

Re: Customization of Activity Stream email visibility

Ankur Bawiskar — Wed, 07 May 2025 13:29:13 GMT

@artur3

try to use "Email Access Restrictions" feature

Control visibility to email records generated by notifications

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Customization of Activity Stream email visibility

artur3 — Wed, 07 May 2025 13:36:34 GMT

Thanks @Ankur Bawiskar for the response. That's a nice idea, but I need to restrict visibility of emails sent manually or received and shown on particular Security Incident record. "Email Access Restrictions" allows only to restrict them based on notifications from what I can see.

Regards,

Artur

Re: Customization of Activity Stream email visibility

Ankur Bawiskar — Wed, 07 May 2025 14:00:39 GMT

@artur3

1) then create a group

2) create a role and give that role to that group

3) add the users to whom it has to be see in that group

4) then add that role to this system property "glide.ui.activity.email_roles"

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Customization of Activity Stream email visibility

artur3 — Thu, 08 May 2025 08:13:02 GMT

@Ankur Bawiskar sounds like a good approach but it will impact the whole platform, standard ITSM, HR and so on. I want to restrict emails visibility only on Security Incidents.

Re: Customization of Activity Stream email visibility

Ankur Bawiskar — Thu, 08 May 2025 08:42:33 GMT

@artur3

that's correct.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Customization of Activity Stream email visibility

Ankur Bawiskar — Fri, 09 May 2025 05:56:00 GMT

@artur3

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Customization of Activity Stream email visibility

artur3 — Mon, 12 May 2025 07:03:29 GMT

@Ankur Bawiskar thanks for your replays, but unfortunately it wasn't what I was looking for. My requirements was to restrict visibility for emails only on Security Incident and your approach was clean and OOB but impacted the whole platform. I went with custom ACL on sys_email table that applies only to target_table == sn_si_incident.