When publishing kb article in ServiceNow the dialogue The popup dialogue box is not appearing.

srinivas678 — Sat, 10 May 2025 14:11:37 GMT

Hi when I'm publishing a knowledge article I'm getting a popup message

"This article may be visible to unauthenticated users after it is published. Do you still want to proceed?" for Human resource knowledge base, but for remaining knowledge base it is not appearing but same UI action is used by both knowledge bases.

UI Action name:Publish

Action name: publish_knowledge

attached the popup message for reference

Re: When publishing kb article in ServiceNow the dialogue The popup dialogue box is not appearing.

SumanthDosapati — Mon, 12 May 2025 06:38:57 GMT

@srinivas678

This article should help you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827233

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

question When publishing kb article in ServiceNow the dialogue The popup dialogue box is not appearing. in Community Central forum

When publishing kb article in ServiceNow the dialogue The popup dialogue box is not appearing.

Re: When publishing kb article in ServiceNow the dialogue The popup dialogue box is not appearing.