question Need to show red alert on custom notification icon in service portal in Community Central forum

Need to show red alert on custom notification icon in service portal

aniket1kuma — Sun, 11 May 2025 17:40:49 GMT

I have created a custom notification icon inside header menu in service portal. Now i want to show red alert on notification icon whenever user receive any notifications. How to achieve this?

Re: Need to show red alert on custom notification icon in service portal

SumanthDosapati — Mon, 12 May 2025 06:19:15 GMT

@aniket1kuma

What notifications do you mean? When a user receives email from ServiceNow?

Re: Need to show red alert on custom notification icon in service portal

Ankur Bawiskar — Mon, 12 May 2025 06:28:28 GMT

@aniket1kuma

I don't think you can add any styling to it

share what did you configure so far, share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Need to show red alert on custom notification icon in service portal

aniket1kuma — Mon, 12 May 2025 06:56:01 GMT

This is the custom notification icon which I have added.

I have used menu item to create above notification icon.

When I click on this notification icon then it routes us to a page where I'm fetching the top 10 emails of current logged in user.
Now what I want is, whenever a user receives any new emails, then the notification icon should show a red dot so that the user will understand that new notification is received. How to achieve this?

Re: Need to show red alert on custom notification icon in service portal

aniket1kuma — Mon, 12 May 2025 06:59:23 GMT

Yes, whenever user receives any new emails then a red dot should be visible on the notification icon, so that the user will understand that the new notification/email is received.