ServiceNow Knowledge 2025

Community Alums — Mon, 12 May 2025 19:00:06 GMT

🚀 1. The ServiceNow AI Platform At #Knowledge2025, ServiceNow unveiled its “next chapter” — rebranding the Now Platform as the ServiceNow AI Platform. 🧠 Purpose-built for AI agents, it hosts thousands of ready-to-work agents to reason, adapt, and automate. 🤝 These agents, including from NVIDIA, Microsoft, and Google, are orchestrated on one unified platform. 🌐 It’s not just AI on a platform — the platform is AI.

🛰 2. AI Control Tower The new AI Control Tower gives enterprises a single dashboard to manage AI agents across systems. 📊 Monitor performance, adoption, and ROI in real-time. 🧩 It supports governance, compliance, and scale — turning the vision of autonomous AI ops into reality.

🧵 3. AI Agent Fabric ServiceNow launches the AI Agent Fabric, the backbone of enterprise AI. 🔗 Agents now communicate, collaborate, and learn across systems. 🛠️ It standardizes agent-to-agent and agent-to-tool integration, powering true cross-enterprise automation.

🛠 4. ServiceNow CRM Introducing the unified ServiceNow CRM, built to sell, fulfill, and service in one motion. 📦 CSM, Sales, Field Service — all on a single AI-first platform. 🤝 With Zoom CX, ServiceNow enables instant AI-driven customer experiences.

🏢 5. Core Business Suite ServiceNow debuts its Core Business Suite, unifying HR, finance, legal, facilities & more. 🔄 Back-office processes can now be mapped, automated, and AI-enhanced to eliminate silos. ⏱ Less manual work, more enterprise agility.

⚙️ 6. Autonomous IT Vision ServiceNow envisions Autonomous IT — where AI agents spot and fix problems before users report them. 🔧 DEX now includes proactive remediation. 📉 Say goodbye to downtime. Say hello to self-healing systems and converged IT+OT operations.

🧬 7. Workflow Data Network Building on Workflow Data Fabric, the new Workflow Data Network connects AI to broader enterprise data. 🔗 Over 100 partners (AWS, Google, SAP & more). 💡 Turn external data into action within the AI Platform — securely and contextually.

📊 8. Acquisition of data.world ServiceNow is acquiring data.world to enhance its data cataloging and governance. 🧠 Understand relationships across data. 💬 Ask questions, gain insights, and prep data for AI. 💥 Another step toward AI-ready enterprises.

🛡 9. Redefining Enterprise Security ServiceNow’s Security & Risk suite now includes self-defending AI agents. 🕵️♂️ Agents detect vulnerabilities, run playbooks, and support real-time response. 🤝 Co-innovation with Cisco is redefining what modern enterprise defense looks like.

🧠 10. NVIDIA + ServiceNow: Apriel Nemotron15B Meet Apriel Nemotron15B, ServiceNow’s new reasoning model co-built with NVIDIA. ⚡ Trained on DGX Cloud and NeMo data, it powers faster, smarter AI agents. 💡 These agents can learn from feedback, adapt in real-time, and personalize experiences like never before.

🎓 11. ServiceNow University Say hello to ServiceNow University (formerly Now Learning). 🧑🎓 It’s a free, gamified, on-demand platform with courses, certs, and community. 🚀 Designed to upskill the AI workforce — fast. its very good you can add anythings convert into slide wise for you suggest im a only watching

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ServiceNow Knowledge 2025