question Dev Instance is not reviving from hibernation in Community Central forum

Dev Instance is not reviving from hibernation

thomasgroen — Mon, 12 May 2025 20:02:27 GMT

Hi,

My Dev instance won't wake up from hibernation. I've retried and also tried a refresh but it does not seem to work.

Is there a way to troubleshoot this?

Thanks!

Kind regards, Tom.

Re: Dev Instance is not reviving from hibernation

SumanthDosapati — Tue, 13 May 2025 15:25:31 GMT

@thomasgroen

Unfortunately no other option other than trying to wake from developer portal and wait until its fixed.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

Re: Dev Instance is not reviving from hibernation

AndersBGS — Tue, 13 May 2025 20:07:08 GMT

Hi @thomasgroen ,

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

wait, it should come online again after some time.
If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.

Re: Dev Instance is not reviving from hibernation

thomasgroen — Wed, 14 May 2025 08:14:55 GMT

It was never fixed. Retried many times to awake the instance, no luck. Thanks for the replies, I have destroyed the instance and will start with a fresh one.

Kind regards, Tom.