question Instance not waking up from hibernation in Community Central forum

Instance not waking up from hibernation

SamKF — Tue, 13 May 2025 14:46:16 GMT

Hi, my instance is not waking up (this has been the case for the past 7 days). Looking for assistance, please. Thanks

Chaitanya ILCR — Tue, 13 May 2025 14:56:13 GMT

Support is not available for PDIs, as they are provided for personal development and practice/learning purposes only.
If you're not in a hurry, it might be best to wait and see if the issue resolves on its own.
You can choose to release your current instance and request a new one, but please note that this will result in the loss of all your existing data.

To avoid data loss in the future, it's a good practice to regularly back up your PDI, either through source control or through Update sets.

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

AndersBGS — Tue, 13 May 2025 20:02:21 GMT

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

wait, it should come online again after some time.
If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.