question Re: Instance will not wakeup in Community Central forum

Instance will not wakeup

khamilton177 — Tue, 13 May 2025 14:54:53 GMT

I have tried several times (over 10) since yesterday up until today.

I tried choosing refresh instead.

I've logged out and back in a few times.

Site recommended reaching out to Instance Help first when I went to release instance-

Instance DEV214061

Re: Instance will not wakeup

Maik Skoddow — Tue, 13 May 2025 18:29:19 GMT

Hi @khamilton177

there is no support provided by ServiceNow for PDIs. Either you wait another day or you release your instance and get claim another one. I had this situation several times, and I suppose it's due to technical issues certain data centers have. After claiming a fresh PDI it is hopefully located in another data center without issues.

Maik

Re: Instance will not wakeup

AndersBGS — Tue, 13 May 2025 19:54:17 GMT

Hi @khamilton177 ,

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

wait, it should come online again after some time.
If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.