question email client template attchment needs to add in the attchment field in Community Central forum

email client template attchment needs to add in the attchment field

Praju_123 — Wed, 14 May 2025 07:21:58 GMT

I have created email client template for the negotiation table whenever I applied the template that time email content and email attachment is populated on the email template in the link format. instead of showing that attachment in the link format can we add that attachment in attachment field on the email template.

can we add the attachment in this attachment field instead of showing this attachment as an url on the email template.

Re: email client template attchment needs to add in the attchment field

Ankur Bawiskar — Wed, 14 May 2025 07:39:43 GMT

@Praju_123

check this and enhance as per your requirement

basically you want to include the attachment in the email and not the link

Copy attachments to Email Client Template (...)

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Re: email client template attchment needs to add in the attchment field

Praju_123 — Wed, 14 May 2025 07:45:44 GMT

Hi @Ankur Bawiskar
this script will capture the attachment from the record and that attachment get captured on the email attachment but in my case I want to capture the attachment from the email template attachment not from the negotiation form record.

this above attachment i have to copy which i added in the email client template

Re: email client template attchment needs to add in the attchment field

Ankur Bawiskar — Wed, 14 May 2025 08:00:02 GMT

@Praju_123

then enhance that business rule to pick the file from email client template record rather than the target record

something like this, but please enhance

(function executeRule(current, previous /*null when async*/) { // Add your code here var lookforatt=new GlideRecord('sys_attachment'); lookforatt.addQuery('table_sys_id', 'sysId of email client template'); // give the sysId here lookforatt.query(); if(lookforatt.next()) { GlideSysAttachment.copy('incident', current.instance, 'sys_email', current.sys_id); } })(current, previous);

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Re: email client template attchment needs to add in the attchment field

Praju_123 — Wed, 14 May 2025 10:01:58 GMT

Hi @Ankur Bawiskar
Still, it copies the record attachments only not copying the email template attachment.

Re: email client template attchment needs to add in the attchment field

Ankur Bawiskar — Wed, 14 May 2025 10:18:30 GMT

@Praju_123

please share your script here and what debugging did you do, share screenshots.

ideally the script should copy from email client template record

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Re: email client template attchment needs to add in the attchment field

Ankur Bawiskar — Wed, 28 May 2025 11:25:05 GMT

@Praju_123

Hope you are doing good.

Did my reply answer your question?

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Re: email client template attchment needs to add in the attchment field

Ankur Bawiskar — Thu, 07 Aug 2025 13:30:09 GMT

@Praju_123

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.