question Re: PDI is not waking up in Community Central forum

PDI is not waking up

KOUSTAV DUTTA — Fri, 16 May 2025 13:15:16 GMT

My PDI "https://dev194160.service-now.com/" is not waking up since 14-May morning where as I did work on it on 13-May mid night. Can someone help me of this?

#servicenowpdi #instanceoffline

Re: PDI is not waking up

OlaN — Fri, 16 May 2025 13:20:42 GMT

Hi,

There is no official support for PDIs, they are offered "as is".
If your PDI stops working, you have two options avaiable.
1. Wait, and hope that it get back online after a while. Sometimes maintenance is done which will cause the PDI to be offline.
2. Dispose of your current PDI, and request a new one.

Either way, you should always back up your work when doing development on a PDI.

Re: PDI is not waking up

Chaitanya ILCR — Fri, 16 May 2025 13:31:51 GMT

Hi @KOUSTAV DUTTA ,

Looks like ServiceNow has recently claimed/shutdown a batch of PDIs

I have lost 2 of my own.

if you can wait, wait for few more days and if still doesn't wakeup release and request for a new instance.

hope for the best 🤞

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Re: PDI is not waking up

KOUSTAV DUTTA — Fri, 16 May 2025 13:50:06 GMT

Sad to hear.. let's see if this get online in next couple of days..

Re: PDI is not waking up

KOUSTAV DUTTA — Fri, 16 May 2025 13:50:46 GMT

Yeah I understand.. thanks!!

Re: PDI is not waking up

UTUB — Wed, 21 May 2025 16:09:10 GMT

Hi @KOUSTAV DUTTA I am seeing a PDI warning message banner on the login page. Hopefully they restore access soon otherwise what is the point of offering a PDI in the first place?