question Instance help in Community Central forum

Instance help

harikatata9 — Sat, 17 May 2025 06:18:29 GMT

My instance is going offline everyday can anyone help

Re: Instance help

AndersBGS — Sun, 18 May 2025 20:37:33 GMT

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

wait, it should come online again after some time.
If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.

Re: Instance help

MichaelP1 — Sun, 18 May 2025 23:14:38 GMT

My PDI has been offline for 3 days and I have a banner telling me the DEV portal will be offline for an hour for a date in the past... what's going on with the DEV portal and PDI's ?

Even after refreshing the instance, it's still offline...