question Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu) in Community Central forum

Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

TomSchober — Sat, 17 May 2025 11:10:49 GMT

In the ServiceNow Administration Fundamentals On Demand (Xanadu) Course, there are mentions of Labs. e.g. "in this next lab you will..." However, there are not labs in the course. In the Welcome to Service Now course there were labs interlaced in to the content. Are they missing? Is this possibly such a new course that they aren't available yet.

For example here in the Application and access control section of the course.

Course URL: https://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=400ce92b47530e10123f3975d36d43f1

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

SumanthDosapati — Mon, 19 May 2025 06:10:21 GMT

@TomSchober

You can click on 'Request Lab Instance' button to get it.

Regards,
Sumanth

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

ChicagoRus — Mon, 19 May 2025 11:45:31 GMT

I agree with TomSchober, we can get the lab instance, but that's not the issue, there are no lab instructions, no documentation for how to perform the labs

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

SumanthDosapati — Tue, 20 May 2025 05:06:55 GMT

@ChicagoRus @TomSchober

Did you check the below :

Ebook related to the course has lab content
Open the lab instance and go to Knowledge base to find the lab related KB article

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

dillonmclau — Tue, 20 May 2025 19:54:24 GMT

How do you 'Go to the knowledge base to find the lab related KB article'

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

SumanthDosapati — Wed, 21 May 2025 05:53:03 GMT

You can search for Homepage under knowledge menu in left navigator.

But before that, didn't you get an ebook for the course? It might be having instructions

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

TomSchober — Wed, 21 May 2025 13:04:01 GMT

Yes, I see the eBook has the defined labs. I think the issue here is that there is a change in strategy by ServiceNow on how labs function. In the "Welcome to Service Now" course, there are inline labs that run checks on your work and validate before allowing you to pass. The eBook approach does not have that capability.

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

TomSchober — Wed, 21 May 2025 13:06:20 GMT

The "Request Lab Instance" is not in debate. It's the inline lab functionality that's missing. The labs are not "in" the course, they are in a separate eBook and lack the validation functionality.

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

SumanthDosapati — Tue, 27 May 2025 11:11:56 GMT

@TomSchober yeah that makes sense and hope ServiceNow might change it in future or they might have some reasons.

Glad that your issue is resolved. Accept the solution to close the thread and benefit future readers.

Regards,
Sumanth

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

OlalekanB — Thu, 29 May 2025 11:38:18 GMT

Hi TomSchober,

I’m facing a similar issue with assessing my lab in the System Admin course. ' The functionality is missing' I’d really appreciate it if you could share your solution with me.

You can send it to my email: lekanbusari@gmail.com.

Thanks so much in advance!

Best regards,

Ola

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

janemovsovi — Mon, 07 Jul 2025 20:19:45 GMT

After completing the course Welcome to ServiceNow it seems that Administration fundamentals Xanadu course version is not the final product. It is missing lab step-by-step practice guides, no pdf files, slides of each module and knowledge checks have answers straight away (no multiple choice questions to test the knowledge). It is not easy to follow the material, since it's only videos with a voiceover. Is there a different version of this course that has those capabilities please?

Re: Missing Labs - ServiceNow Administration Fundamentals On Demand (Xanadu)

janemovsovi — Mon, 07 Jul 2025 21:48:12 GMT

I managed to find interactive materials (lab, knowledge checks and pdfs) on Inkling Account. I got email with login once I initially signed up for the course.