question Dimmed 'Open link' menu on links in Yokohama in Community Central forum

Dimmed 'Open link' menu on links in Yokohama

NARASAPALLI NEE — Tue, 27 May 2025 15:02:43 GMT

After upgrading to Yokohama we encounter an issue, right click on a link shows inactive 'Open link' menu if I select the entire anchor test or part of the text before the click.

Steps to reproduce:

Navigate to a record with an HTML field using TinyMCE 5.
Insert a hyperlink using the editor.
Select the entire text or few characters and Right-click on the inserted link.
Observe that the ‘open link’ option is dimmed and is unresponsive.

If anyone else is experiencing this issue and has found a solution, please share your insights.

Re: Dimmed 'Open link' menu on links in Yokohama

SumanthDosapati — Fri, 23 May 2025 16:59:19 GMT

@NARASAPALLI NEE

I tried in knowledge article body field and it looks good to me. No issues.

Regards,
Sumanth

Re: Dimmed 'Open link' menu on links in Yokohama

NARASAPALLI NEE — Mon, 26 May 2025 07:40:25 GMT

Hi @SumanthDosapati,
This issue is not related to the Washington upgrade. We are experiencing it not only in Knowledge articles, but also in all areas where an HTML field type is used and a link is inserted.
Thank you.

Re: Dimmed 'Open link' menu on links in Yokohama

SumanthDosapati — Tue, 27 May 2025 10:49:35 GMT

@NARASAPALLI NEE

It works fine in my instance and I didnt find any known error articles on this.

So I would suggest you to create a support case with ServiceNow.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

Re: Dimmed 'Open link' menu on links in Yokohama

Marek Stepien — Tue, 27 May 2025 18:06:33 GMT

Hi @SumanthDosapati ,
I do not fully understand your reply.

1) Does it mean that you cannot reproduce the issue?

or
2) You can reproduce the issue, and you say this is not an issue?

The issue is introduced in the Yokohama release. We have not seen it in the previous releases of ServiceNow.
It is a very minor issue, however it may annoy users who work with knowledge articles a lot, and they do not know about this issue.