How to make "My contacts" in ESC available for second level manager

mahitha_som — Fri, 30 May 2025 19:19:32 GMT

Hi All,

I have requirement to make My Contacts(ESC->MY Profile->Overview->My Contacts) visible for second level manager i.e, managers manager or director above manager.

Right now with OOB functionality, only direct manager can see the "My contacts" of the direct reportee.
Path: ESC->Your Team->Team Members->Direct Team->Team member(Abel Tuter)->View Profile->Overview->My Contacts.
How can I make this available if Abel tuter has team member John Smith and Abel tuter manager need access to John Smith's my contacts?

question How to make "My contacts" in ESC available for second level manager in Community Central forum

How to make "My contacts" in ESC available for second level manager