question Why Badges count is Zero in community Profile in Community Central forum

Why Badges count is Zero in community Profile

Nikhil Bajaj9 — Fri, 06 Jun 2025 09:48:49 GMT

Hi All,

@Sarah G, @David , @Dan Bruhn

Can you please check and let me know why our Badge count is displaying as Zero.

Regards,

Nikhil Bajaj

Re: Why Badges count is Zero in community Profile

Chaitanya ILCR — Fri, 06 Jun 2025 10:03:43 GMT

Hi @Nikhil Bajaj9 ,

The issue has started 2 or 3 weeks back. The ServiceNow team has done few UI changes in the profile page

it's the issue across the community not specific to any users

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Re: Why Badges count is Zero in community Profile

Nikhil Bajaj9 — Fri, 06 Jun 2025 10:08:44 GMT

Hi @Chaitanya ILCR ,

Thanks for your prompt reply. Lets wait to hear from Admins.

Regards,

Nikhil Bajaj

Re: Why Badges count is Zero in community Profile

Dan Bruhn — Wed, 27 Aug 2025 15:03:38 GMT

Hi Nihil,

What Chaitanya said is correct. You haven't lost your badges. The page design did change and there is a bug where at times the badges don't display. Our developers are actively working on a fix.

Best,

Dan