question Suppress notification for VIP/VVIP users if Incident/ Request is created on behalf in Community Central forum

Suppress notification for VIP/VVIP users if Incident/ Request is created on behalf

Rohith2 — Mon, 16 Jun 2025 11:28:17 GMT

Suppress notification for VIP/VVIP users if Incident/ Request is created on behalf, is it possible to restrict on Email table(sys_email).

Ankur Bawiskar — Mon, 16 Jun 2025 11:30:05 GMT

you can use advanced notification script for this on your notification user and set answer=false if you want to stop sending email

If my response helped please mark it correct and close the thread so that it benefits future readers.

Rohith2 — Mon, 16 Jun 2025 11:32:24 GMT

Hi @Ankur,
I don't want to amend my notifications, is possible to do it on email table to restrict notifications.

Thank you

Ankur Bawiskar — Mon, 16 Jun 2025 12:26:35 GMT

in that case you can write before insert business rule on sys_email table

Check the recipient is VIP user or not and use some script to check if Incident/ Request is created on behalf

If yes then set the state of that email record to ignored.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Rohith2 — Mon, 16 Jun 2025 13:24:53 GMT

We have already tried this but didn't, still it is triggering notifications.
Do we have any way to restrict.