question Email Client template - Change the display name of an email ID in Community Central forum

Email Client template - Change the display name of an email ID

sairamkalai — Tue, 25 Jun 2024 10:54:47 GMT

Hi,

The requirement is the From: Display address should be customized. However the email address will be servicedesk@abc.com.

From an Incident , when we compose an email and send it to a user , the display name should be xyz , but the email address is servicedesk@abc.com. Can we achieve this through customization ? Or can you help me with the script ?

Re: Email Client template - Change the display name of an email ID

Sid_Takali — Tue, 25 Jun 2024 11:11:33 GMT

HI @sairamkalai Refer this KB Article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0647561

2. Open the Email client template using Table column

3. Add your email address in From field under Sender Configuration section

Please mark my response Correct/Helpful

Regards,

Sid

Re: Email Client template - Change the display name of an email ID

AshishKM — Tue, 25 Jun 2024 11:21:25 GMT

Hi @sairamkalai ,

As you are using Email Client, you can update the default template for this.

-Thanks,

AshishKM

Re: Email Client template - Change the display name of an email ID

Yashsvi — Tue, 25 Jun 2024 11:29:06 GMT

Hi @sairamkalai,

please check below links:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0828858

https://www.servicenow.com/community/developer-forum/select-email-client-template/m-p/2235916

Thank you, please make helpful if you accept the solution.