question Performance Analytics score widget showing the actual large number in Community Central forum

Performance Analytics score widget showing the actual large number

Antonio13 — Wed, 18 Jun 2025 17:03:33 GMT

Good day ServiceNow peeps!

I have a problem: how to show the actual number instead of the truncated one from a Performance Analytics score widget.

Scenario: the score shows as 19k

The actual number that I want it to show is 18,066.

Does anyone know any solution for it? Thanks in advance!

Re: Performance Analytics score widget showing the actual large number

iekosmadakis — Wed, 18 Jun 2025 17:20:22 GMT

Hello @Antonio13 !

A Performance Analytics score or scorecard widget always abbreviates large values (k, M, B…). This behavior is hard-coded and cannot be disabled in the widget options or by an indicator setting. A workaround is to use a normal report (Single Score) instead of a PA widget.

References:

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Re: Performance Analytics score widget showing the actual large number

Antonio13 — Wed, 18 Jun 2025 19:10:26 GMT

Thank you @iekosmadakis. Does the normal report able to do daily trending?

Re: Performance Analytics score widget showing the actual large number

iekosmadakis — Wed, 18 Jun 2025 19:48:29 GMT

Hello again @Antonio13 !
Standard (normal) reporting can show daily trends as long as the table already has a datetime field (such as Created, Closed, Updated, etc.). Use a time-series chart (with a visualization type set to area, scatter, column, spline, line or step) but remember that Reporting only recounts the current state of records. It does not capture daily snapshots. For true point-in-time tracking you need Performance Analytics.

Example of standard report configured as described above:

Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.

Re: Performance Analytics score widget showing the actual large number

Antonio13 — Mon, 23 Jun 2025 16:07:14 GMT

@iekosmadakis thank you very much for your help and insight on my query. That's what we really need for Performance Analytics to show that feature.

Anyway thank you again.