question Servicenow ITSM in Community Central forum

Servicenow ITSM

Chamundi_AB — Fri, 20 Jun 2025 12:15:14 GMT

Under preferences, date and time format , i need to add AM/PM. how to make this.

Re: Servicenow ITSM

GlideFather — Fri, 20 Jun 2025 12:21:59 GMT

Hi @Chamundi_AB,
It is important to realise - do you want to do it for a single user or as a global value for the whole platform?

If you just and only, then go to the right upper corner and select Profile and change it there.

If the whole platform shall take a global value (and each user can set their own preferences different from the global one) then you can do it via system property:
glide.sys.time_format

Re: Servicenow ITSM

Chamundi_AB — Fri, 20 Jun 2025 12:29:27 GMT

i have done in this property only - glide.sys.time_format , but am/pm shld reflect in preferences date and time format

Re: Servicenow ITSM

GlideFather — Fri, 20 Jun 2025 12:30:19 GMT

It does it automatically out of the box:

Re: Servicenow ITSM

Chamundi_AB — Fri, 20 Jun 2025 12:34:09 GMT

Can we have the steps please?

Re: Servicenow ITSM

GlideFather — Fri, 20 Jun 2025 12:48:20 GMT

@Chamundi_AB:
Sure, navigate to the system property glide.sys.time_format:
https://your-instance.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=2851c40e0a607c35003b014cd3e4343b
(👉 update the instance name accordingly)

And select the format

HH:mm:ss for 24 hours > 16:17:25
hh:mm:ss for 12 hours > 4:17:25 PM

HH = 24 hours,
hh = 12 hours am/pm

as seen here: https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/time/reference/r_FormatDateAndTimeFields.html

REMEMBER that updating this property you will change it for all the users who use the system value but any user has the chance to decide their preferences.