question How to trigger Jira webhook from ServiceNow. in Community Central forum

How to trigger Jira webhook from ServiceNow.

RT2022 — Wed, 26 Jun 2024 02:14:02 GMT

How to trigger Jira webhook from ServiceNow. When a record created in a table, we want to send those details to Jira by calling Webhook. IS this possible ?

Re: How to trigger Jira webhook from ServiceNow.

Yashsvi — Wed, 26 Jun 2024 05:00:07 GMT

Hi @RT2022,

please check below links:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831019

https://www.youtube.com/watch?v=qXbHjVtp7R4

Thank you, please make helpful if you accept the solution.

Re: How to trigger Jira webhook from ServiceNow.

RT2022 — Fri, 28 Jun 2024 12:07:05 GMT

Hi Yashvi, the above are talking about Jira calling ServiceNow webhook to get the updates from Jira to ServiceNow.

But we need to send updates from ServiceNow to Jira. So, we want to call Jira Webhook from ServiceNow when new record created/updated.

Re: How to trigger Jira webhook from ServiceNow.

Josh Gold — Thu, 04 Jul 2024 19:33:54 GMT

@RT2022 The functionality you're describing is also known as 2-way sync. You can set that up through ServiceNow Integration Hub if you're comfortable with scripting, or you can try a no-code tool, such as Unito if not.

Unito's 2-way integration for Jira + ServiceNow can be set up in around 15-20 minutes. Once your Jira and ServiceNow accounts are connected, you can set rules to create new issues in Jira linked to your records. Then, any manual changes you make on either end will update the other. It's no-code, but fully configurable, so you can choose exactly which fields to include or exclude, as well as which direction updates should sync.