question Update Group Manager and Automate Approver Reassignment via Business Rule in Community Central forum

Update Group Manager and Automate Approver Reassignment via Business Rule

Deepika Desai — Mon, 30 Jun 2025 07:18:03 GMT

Hello All,

is this possible if we change group manager as A to B. new approvals are automatically reassigned to group manager B via a business rule in servicenow? if yes how can we achevie this?

Re: Update Group Manager and Automate Approver Reassignment via Business Rule

Chaitanya ILCR — Mon, 30 Jun 2025 07:23:24 GMT

Hi @Deepika Desai ,

If you are logic is asking for group manager approval

You don't have to do anything the approval will automatically go to the new manager

You just have to change the manager

Regards

Chaitanya

Re: Update Group Manager and Automate Approver Reassignment via Business Rule

Ankur Bawiskar — Mon, 30 Jun 2025 07:31:40 GMT

@Deepika Desai

yes whatever approvals are generated after manager change, those will be sent to new managers.

If any in-flight approvals are pending for older manager A then you need to write some custom logic to update them to Manager B.

You can use after update business rule on sys_user_group

Condition: Manager Changes

Script: Something like this but please enhance

(function executeRule(current, previous /*null when async*/) { // Only proceed if the manager has changed if (current.manager.changes()) { var oldManager = previous.manager; var newManager = current.manager; // Find all open approvals for this group assigned to the old manager var grApproval = new GlideRecord('sysapproval_approver'); grApproval.addQuery('approver', oldManager); grApproval.addQuery('state', 'requested'); // Only open approvals grApproval.addQuery('assignment_group', current.sys_id); // If you track group on approval grApproval.query(); while (grApproval.next()) { grApproval.approver = newManager; grApproval.update(); } } })(current, previous);

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