question How do we create ATF test steps for case creation from email in Community Central forum

How do we create ATF test steps for case creation from email

Community Alums — Wed, 02 Jul 2025 12:38:27 GMT

Hello All,

I need to configure ATF Test steps,

emails we stored in csm case routers..

Any emails received by SN from below mailboxes should create a Case .
Need to Implement ATF Steps to automate the testing case records

example emails are "casetpts@gmail.com" and "case2tpts@gmail.com"

Thanks in Advance!

Re: How do we create ATF test steps for case creation from email

Som4 — Wed, 02 Jul 2025 14:08:52 GMT

You can use "Generate Inbound Email" test step and can pass the email in the 'From' field.

Re: How do we create ATF test steps for case creation from email

Community Alums — Wed, 02 Jul 2025 15:10:27 GMT

@Som4 In the email logs notification is getting triggered but the thing is target and target table is empty... it should not empty it should be case table

Re: How do we create ATF test steps for case creation from email

Som4 — Wed, 02 Jul 2025 15:33:30 GMT

Make sure that the inbound email action is configured correctly to process emails and create cases. You should verify that the action is set to trigger on emails from specific mailboxes (e.g., casetpts@gmail.com or case2tpts@gmail.com) and that the target table is set to Case. If the target table is blank or incorrect, the action won't create a case record.
Ensure the condition in the inbound email action correctly matches the conditions you're expecting for your test (e.g., sender's email, subject, etc.). If the condition is not matching correctly, the target record might remain empty.
If there's any script associated with the inbound email action, check if it's manipulating the target table or if there's any logic that’s overwriting the table reference.

Re: How do we create ATF test steps for case creation from email

Community Alums — Wed, 02 Jul 2025 17:23:53 GMT

@Som4 Please let me know is there any docs so it can help me to achieve this..

And i tried and i have configured steps pls find the below screenshots

Test step 1

Test step 2

Test step 3

After adding above step i performed RUN TEST..

notification getting triggered but target and target table getting empty pls find the below email log

i am not sure where i am doing mistake

Re: How do we create ATF test steps for case creation from email

Som4 — Thu, 03 Jul 2025 05:28:53 GMT

Try giving only 1 mail Id in From and To fields.

Re: How do we create ATF test steps for case creation from email

Community Alums — Thu, 03 Jul 2025 05:53:53 GMT

@Som4 Still case is not getting triggered... in the email target and target table is empty