ServiceNow Escalation path

JustinSchulz — Thu, 03 Jul 2025 15:51:49 GMT

Hello,

We entered into a new contract with ServiceNow at the beginning of 2025, and since then, we've been experiencing ongoing licensing issues. Without going into too much detail, the core problem is that we’re unable to access the products we've purchased through the store due to licensing errors. It appears there’s a backend issue with our account.

Over the past few months, we've submitted multiple support cases and reached out to our account representative several times, but the permanent issue remains unresolved. This has been highly disruptive to our operations.

Is there an escalation path beyond our current account representative, or someone else we can contact for further assistance? We’re not seeing any progress through our current escalation route and would appreciate any guidance on how to move this forward.

Re: ServiceNow Escalation path

JustinSchulz — Thu, 03 Jul 2025 15:55:43 GMT

If it helps, I guess we are considered in the Financial Services sector

question ServiceNow Escalation path in Community Central forum

ServiceNow Escalation path

Re: ServiceNow Escalation path