question Community badges vanished in Community Central forum

Community badges vanished

Shraddha sawant — Fri, 04 Jul 2025 07:12:23 GMT

Hello,

Does anyone know how to get back the badges deleted from our community profile?
Some how my badges got vanished from the profile.

Re: Community badges vanished

GlideFather — Fri, 04 Jul 2025 08:44:30 GMT

Hi @Shraddha sawant,

can you be more specific about what badges?

Do you mean the Helpful/Solution badges or the Course badges?

If you mean the first option, it is possible that you received a Kudos, so it was automatically giving you the badge for one Helpful, but if that Kudos was removed then the badge was removed as well...

For the classes, you can edit what shall be visible under your profile.

Get back to me with more details please.

Re: Community badges vanished

Shraddha sawant — Mon, 07 Jul 2025 09:50:37 GMT

I have merged my old account with new one after this the badges were removed.

Re: Community badges vanished

Sandeep Rajput — Mon, 07 Jul 2025 10:27:46 GMT

@Shraddha sawant Raise a case with Now learning team via the https://learning.servicenow.com/lxp. They will help your restore your badges.

Re: Community badges vanished

Shraddha sawant — Mon, 07 Jul 2025 10:35:26 GMT

I have already raised case but issue not resolved

Re: Community badges vanished

Dnyaneshwaree — Mon, 07 Jul 2025 10:55:21 GMT

Hello @Shraddha sawant,

Have you refered the below solved articles?
https://www.servicenow.com/community/servicenow-ai-platform-forum/cannot-see-my-badges-on-my-nowprofile/m-p/1157848

https://www.servicenow.com/community/upgrades-and-patching-forum/i-lost-all-my-achievements-my-badges-access-to-courses/m-p/2716319