question Service Now Agent Client Collector for macOS in Community Central forum

Service Now Agent Client Collector for macOS

shikhartodaria — Fri, 04 Jul 2025 15:13:57 GMT

Hi, not sure if this is the correct forum location or not, but any help would be greatly appreciated.

I am trying to install the ServiceNow Agent Client Collector for macOS on our test devices, but the command to install the collector is not working. I am not able to locate any logs or installation folder after running the command.

This is the command I am using to install the connector. (Hiding the API key and URL)

ACC_API_KEY=xxxxxxx="wss://10.90.23.236:443/ws/events" bash -c "$(curl -L https://xxxxxxx/api/sn_agent/agents/install_agent)”

Can anyone help me with this.

Thanks

Re: Service Now Agent Client Collector for macOS

Chai Maddula — Fri, 04 Jul 2025 15:31:44 GMT

Check the Command Syntax. Below is the syntax to install ACC on macOS

ACC_API_KEY=<your_api_key> ACC_WS_URL=wss://<your_instance_or_ip>:443/ws/events bash -c "$(curl -fsSL https://<your_instance>/api/sn_agent/agents/install_agent)

1. I think you are missing a space between the API key and the WS_URL

2. Also, ACC_WS_URL should be its own environment variable

3. use -fsSL for better curl handling

Example :

ACC_API_KEY=your_key_here ACC_WS_URL=wss://10.90.23.236:443/ws/events bash -c "$(curl -fsSL https://your_instance/api/sn_agent/agents/install_agent)

Also check some pre-requisites :

1. You are using macOS 10.15+

2. The device has curl and bash available

3. You are connected to the internet or network where the ServiceNow MID Server or instance is reachable

Please mark as correct answer if it helps you

Re: Service Now Agent Client Collector for macOS

shikhartodaria — Mon, 07 Jul 2025 14:09:23 GMT

Hi, thanks for replying.

For your first point, there is a space between API key and WS_URL, I think while pasting the syntax, it deleted the space.

Also, I want to highlight that the same command was working, and the devices were registered to the dashboard, however, it stopped working after some time. We have confirmed that nothing changed from the ServiceNow side regarding the URL or IP.