question Control Attestation outcome in Community Central forum

Control Attestation outcome

ImranHasan — Sat, 05 Jul 2025 03:08:00 GMT

In ServiceNow IRM, if we have a control and want to perform an attestation with a control owner, the current outcome we receive based on their inputs is either 'Compliant' or 'Non-Compliant.' I was wondering how I can change the outcome to 'Effective,' 'Partially Effective,' 'Ineffective,' or 'Not Assessed' based on the control owner's inputs. Thanks

Re: Control Attestation outcome

Chai Maddula — Sat, 05 Jul 2025 17:21:32 GMT

Hi @ImranHasan

There is a script include GRCAssessmentUtils ->GRCAssessmentUtilsBase which controls this

It is not ideal to customize, but it requires customization, I believe below should work, try once

1. Create a new field on attestation template with the 4 choices Effective, Partially Effective, Ineffective, Not Assessed

2. then update the script include logic based on this new field the state should be set (yeah you need to create new choices in state also)

If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful

Re: Control Attestation outcome

ImranHasan — Sun, 06 Jul 2025 02:14:02 GMT

Hi @Chai Maddula , thanks for your reply. I was wondering if I can create a new script without modifying the default one. If so, how can I link the newly created script to the Control Attestation? I would appreciate any help you can provide. Thanks!