question I'm not able to access instance in Community Central forum

I'm not able to access instance

SRVPRASAR — Tue, 08 Jul 2025 07:40:30 GMT

After get the approval from my organization it is opening as a app engine studio, I'm not able to access all the main home page of ServiceNow

Re: I'm not able to access instance

GlideFather — Tue, 08 Jul 2025 08:13:05 GMT

Hi @SRVPRASAR,

it seems some rights are lacking.

Can you try log out and log in again?

If it doesn't help, reach out to somebody with admin rights to check your access or the platform owner.

Let me know how it goes

Re: I'm not able to access instance

Ehab Pilloor — Tue, 08 Jul 2025 08:19:36 GMT

Hi @SRVPRASAR,

Check what role have been provided to you by your organization. If app engine studio creator role is given instead of admin, then you will see AES by default.

Regards,

Ehab Pilloor

Re: I'm not able to access instance

Sandeep Rajput — Tue, 08 Jul 2025 08:20:07 GMT

@SRVPRASAR You need to change your user role from App Engine Studio Creator to Admin.

For more information please refer to the help article here https://developer.servicenow.com/dev.do#!/guides/yokohama/now-platform/devsite_account_guide_yokohama_developer-site-account-guide/DAG_UserRole

Please mark the response helpful and accepted solution if it addresses your question.

Re: I'm not able to access instance

mayankkumar — Tue, 08 Jul 2025 08:21:06 GMT

Hi @SRVPRASAR,
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You can resolve this issue by following the steps mentioned below: -

Go to the homepage of your ServiceNow Developer Instance.
Click on your profile icon (top-right corner).
Select "Change User Role."
Choose the "admin" role from the list and save.
Now, click on "Start Building."
You should now be redirected to the Home Screen, ready to begin.

Let me know if you need further help!
-------------------------------------------------------------------------------------------------------------------------------
Please Mark my Response Helpful and Accept as solution.
Thanks & Regards
Mayank

Re: I'm not able to access instance

GlideFather — Tue, 08 Jul 2025 08:21:31 GMT

But this solution would be for PDI, the author mentions "approval from their organisation".

@SRVPRASAR can you please specify?