question Need help on script to populate short description on RITM. in Community Central forum

Need help on script to populate short description on RITM.

Nandini Gupta — Wed, 09 Jul 2025 15:06:00 GMT

Hi everyone,

I need to populate short description on RITM based on choices select through catalog. For example if I select Q1=a then Q2 selected choices on catalog need to populate on RITM short description or if I select Q1=b then Q3 selected choices on catalog need to populate on submitted RITM short description.

Can anyone help me with script for that?

Re: Need help on script to populate short description on RITM.

ali bhatti — Wed, 09 Jul 2025 15:24:19 GMT

Hi @Nandini Gupta,

Yes, you can achieve this using either Flow Designer or a Business Rule to populate the Short Description on the RITM based on the selected catalog variables.

Option 1: Flow Designer

Create a flow and attach it to your Catalog Item. Use the "Catalog Item Requested" trigger. In the flow:

Add a action "Get Catalog Variables" step to access the values of Q1, Q2, and Q3.
Use a "update record" action to update the RITM's Short Description field based on the value of Q1.

Example logic:

If Q1 = a, populate from Q2
If Q1 = b, populate from Q3

Option 2: Business Rule

You can also use a Business Rule on the sc_req_item table (RITM) like this:

(function executeRule(current, previous) { var q1 = current.variables.q1; if (q1 == 'a' && current.variables.q2) { current.short_description = 'Q1: a | Q2 selection: ' + current.variables.q2.getDisplayValue(); } else if (q1 == 'b' && current.variables.q3) { current.short_description = 'Q1: b | Q3 selection: ' + current.variables.q3.getDisplayValue(); } })(current, previous);

Use a Before Business Rule (on insert/update) so the short description is set before saving.
Ensure variable names (q1, q2, q3) match your actual variable names in the catalog item.

Regards,

Saadat Ali

Re: Need help on script to populate short description on RITM.

shubhamseth — Wed, 09 Jul 2025 15:33:51 GMT

@Nandini Gupta - Can you try this

Re: Need help on script to populate short description on RITM.

nemamuskan — Wed, 09 Jul 2025 19:50:03 GMT

Hello @Nandini Gupta,

Please try setting the values with flow designer. I am attaching the screenshot of flow you can refer and create same as it is it would work.

Hope my answer helps your requirement. Also feel free to ask if there is any doubt in the flow created in the screenshot attached.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Thanks and Regards,

Muskan