question Re: Issue with my Personal Developer Instance in Community Central forum

Issue with my Personal Developer Instance

DhasmiJ — Wed, 16 Jul 2025 03:02:48 GMT

Hi everyone.
I'm currently facing an issue with my PDI, which has been in hibernation for the past 3 days and is still not waking up.
Could you please help me restore access or advice on what to do next? I’d really appreciate your help.
Thank you

Re: Issue with my Personal Developer Instance

shubhamseth — Wed, 16 Jul 2025 03:09:04 GMT

Hi @DhasmiJ Please release the current setup and request new instance. This will sort the problem fast.

Re: Issue with my Personal Developer Instance

Chaitanya ILCR — Wed, 16 Jul 2025 03:09:17 GMT

Hi @DhasmiJ ,

Support is not available for PDIs, as they are provided for personal development and practice/learning purposes only.
If you're not in a hurry, it might be best to wait and see if the issue resolves on its own.
You can choose to release your current instance and request a new one, but please note that this will result in the loss of all your existing data.

To avoid data loss in the future, it's a good practice to regularly back up your PDI, either through source control or through Update sets.

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Re: Issue with my Personal Developer Instance

Community Alums — Wed, 16 Jul 2025 03:10:08 GMT

Hello @DhasmiJ

I’ve noticed several queries recently about instances being offline, so you’re not alone.
Patience is key in this situation, so I recommend waiting a little longer. However, if the downtime is disrupting your work, you can release the instance and request a new one to continue your tasks.

Please note, there is no support available for PDIs

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You

Juhi Poddar

Re: Issue with my Personal Developer Instance

Shraddha Kadam — Wed, 16 Jul 2025 03:12:25 GMT

Hello @DhasmiJ ,

Please release a new instance if it is not waking up.

Re: Issue with my Personal Developer Instance

Masthan Sharif — Wed, 16 Jul 2025 03:57:12 GMT

Hi @DhasmiJ ,

You need to wait for your PDI to wake up and running; while waiting - you can create a new account on developer.servicenow.com with a different email to get a new PDI.

If you're doing any continuous labs and scenarios, and if you need those updates for future reference - its recommended to use update sets and take an XML backup of update set after your configurations are done so that you can load the same update set in new PDI in case the existing PDI gets into hibernation state or you lose the existing PDI for some reason.

Best Regards,

Sharif

Re: Issue with my Personal Developer Instance

Prasanna_Patil — Wed, 16 Jul 2025 05:12:52 GMT

Looks like this issue is repetitive and it would be helpful if we get some solution for this from ServiceNow

for now workaround would releasing current set up and requesting for new one or logging with the alternative ID

Re: Issue with my Personal Developer Instance

Viraj Hudlikar — Wed, 16 Jul 2025 05:17:26 GMT

Hello @DhasmiJ

There is no real time support over PDI, so if it's really hampering your work or anything to learn on PDI then let existing one go and request a new one. Also, wait time for existing time is not fixed so if you want to wait you can and once it's up you will get email from ServiceNow that instance is up and running.

Also, learning tip always take backup from PDI so your work done is not lost.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.