question Re: Download the articles to Excel in Community Central forum

Download the articles to Excel

ChunjiJ — Wed, 16 Jul 2025 08:44:52 GMT

I have created several articles in a Knowledge Base. I want to download them to Excel, modify them locally, and then import them back into ServiceNow. However, I can't find any 'Export to Excel' button in the Article list. How can I download the articles to Excel? Thank you.

Re: Download the articles to Excel

GlideFather — Wed, 16 Jul 2025 08:50:57 GMT

Hi @ChunjiJ
are you sure that excel is the right format for document export of KB Articles?

Wouldn't it be better pdf or doc?

Re: Download the articles to Excel

ChunjiJ — Wed, 16 Jul 2025 08:54:02 GMT

Thank you for your assistance. The requirement specifically mandates using Excel format for the export process.

Re: Download the articles to Excel

Mark Manders — Wed, 16 Jul 2025 08:54:26 GMT

Right click on the header and select export > excel. Just be aware that the article body is made of HTML. Depending on the number of articles and their length, it could be a huge file. Changing anything in the body should also be done carefully, because of the HTML tags you will export as well.

I would consider using the import functionality though. Because choosing the 'update' option would export it, including the sysIDs and makes it easy to import again. Otherwise you will need to create an import set and transform map as well.

Re: Download the articles to Excel

GlideFather — Wed, 16 Jul 2025 09:08:43 GMT

@ChunjiJ

and from backend of portal?

If backend:

If portal, I don't know how 😛

Re: Download the articles to Excel

ChunjiJ — Thu, 17 Jul 2025 02:03:13 GMT

Yes, I need it from the backend, but I found I can only download it as PDF – there's no Excel format available.😂

Re: Download the articles to Excel

ChunjiJ — Thu, 17 Jul 2025 02:14:43 GMT

Thank you. However, when I navigate to Knowledge > Articles > All, apply filters to select target articles, and right click on the header and select export > excel. , I can only download the metadata displayed in the list view – not the detailed content of the articles themselves.

Re: Download the articles to Excel

Mark Manders — Thu, 17 Jul 2025 09:03:35 GMT

That's correct, because the fields aren't on the list, so you don't get them. You first need to add all fields that you need to the list and then do an export. Or use the 'import' function I mentioned so you can choose 'all fields'.

Re: Download the articles to Excel

ChunjiJ — Fri, 18 Jul 2025 00:18:25 GMT

Thanks a lot!😀