question Create a catalog item - ITSM Implementation Simulator in Community Central forum

Create a catalog item - ITSM Implementation Simulator

MohamedFayek — Thu, 17 Jul 2025 19:35:05 GMT

I am getting the below error messages while creating a catalog in this exercise:

Field consultants need to be able to request items that support the workshops they are facilitating. They must be able to let IT know when the workshop is being hosted and the items required to be successful.

1. Using the Consulting Practice item template, create a new catalog item named Workshop setup in the Consulting Practice catalog.

a) Catalogs: Consulting Practice
b) Category: Workshops

2. Create four mandatory variables to capture workshop date AND time, the workshop location, if a projector is required (yes/no) and the number of chairs required.

a) The location field should reference locations in the system. [cmn_location]
b) When asking about a projector, users should only be able to select Yes or No.
c) Validate the user is entering in a number when asking for the number of chairs

3. Select the fulfillment method

a) Flow Designer flow: Service Catalog item request

Hint: Preview your item before publishing it. It should look similar to the image shown here.

Error message:

Does your question text match the requirement as shown in the instructions? Are each of the variables mandatory? Does the 'Number of Chairs' field require a number entry? Did you select the proper type for each variable?

My question:

1- I do have the right naming like the shown figure (attached)

2- I cant find an option in the type to make it a number! no integer and no number, i did a workaround by making it a single line and put in the type specificatios "validation regex" , "Number" and when i try it , it only accepts numbers indeed...

Any workaround here?

Re: Create a catalog item - ITSM Implementation Simulator

GlideFather — Thu, 17 Jul 2025 21:50:32 GMT

@MohamedFayek no workaround will help, it is comparing what you have in the update set with what is required. No alternative allowed, sometimes when you got stuck for too long it is easier to re-start from scratch than to debug and find issues.

Does the 'Number of Chairs' field require a number entry?

Did you select the proper type for each variable?

👉 Make the variable single line text and scroll to the "Type Specifications" tab,

Validation RegEx > Number:

this action should fix these two errors:
- proper type + requires numbers only

Pls validate and let me know.

Re: Create a catalog item - ITSM Implementation Simulator

GlideFather — Thu, 17 Jul 2025 21:49:03 GMT

Are each of the variables mandatory?

For the Projector variable, try to check "Include None" as your variable is indeed mandatory but has "yes" as default value and doesn't force the user to make the decision and continue without selecting the choice...
Unless the yes option was supposed to be default but I don't see it in the requirement.
Try it and Validate task, you will see if you will get less of the errors, if not, it was not important :))

Pls validate and let me know on this error,
- if this doesn't help it will be mandatory upon some other (not yet displayed variables)

Does your question text match the requirement as shown in the instructions?

When copy pasting any text, be sure there are no blanks, dots or any other character, it must be exactly 1:1 and no typeos or anything else is not accepted.
- Please let me know

If the above doesn't help, here are some tips:

For the Catalog and Category, have you associated your item with that?
- a) Catalogs: Consulting Practice
- b) Category: Workshops
- (mine is different as I am not enrolled)

Have you used the required template (Consulting practice)?

Silly question: is the item active?

If any of the errors will still occur, please share it again together with corresponding configurations (we don't see some of your work)

Good luck and I hope this will help you pass it!