https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328355#M3865 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/629939">@Tony </a>&nbsp;</P> <P>Below links should help you</P> <P><A href="https://www.servicenow.com/docs/csh?topicname=c_SLADefinitions.html&amp;version=latest" target="_blank">https://www.servicenow.com/docs/csh?topicname=c_SLADefinitions.html&amp;version=latest</A></P> <P><A href="https://www.servicenow.com/products/itsm/what-is-sla.html" target="_blank">https://www.servicenow.com/products/itsm/what-is-sla.html</A></P> <P>&nbsp;</P> <P>Regards,<BR />Sumanth</P> <P>&nbsp;</P> Mon, 21 Jul 2025 08:58:11 GMT SumanthDosapati 2025-07-21T08:58:11Z https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328051#M3861 <P>Hi All</P><P>&nbsp;</P><P>Appologies if this isnt the right location for this question, im looking for training resources around reviewing and configuring SLA's within Service now, ive tried searching under my learning for anything relating to SLA's but i dont seem to be finding much, can anyone offer any advice please.&nbsp;</P> Mon, 21 Jul 2025 07:13:26 GMT https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328051#M3861 Tony 2025-07-21T07:13:26Z https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328325#M3862 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/629939">@Tony </a>&nbsp;,</P> <P>You can refer to the doc :&nbsp;<A href="https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-level-management/task/t_CreateAnSLADefinition.html" target="_blank">Create an SLA definition</A></P> <P><A href="https://www.servicenow.com/community/itsm-blog/sla-in-servicenow-servicenow-sla-configuration/ba-p/2332474" target="_blank">SLA in ServiceNow , Servicenow SLA configuration - ServiceNow Community</A></P> <P>and KB :<A href="https://support.servicenow.com/hi_login.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB0815944" target="_blank">ServiceNow</A></P> <P>&nbsp;</P> Mon, 21 Jul 2025 08:39:57 GMT https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328325#M3862 sandeepdutt 2025-07-21T08:39:57Z https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328334#M3863 <P>Hello&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/629939">@Tony </a>&nbsp;</P><P>&nbsp;</P><P>Do refer below:<BR /><A href="https://youtu.be/vjPFVcL248s?si=aHbHKyl5x76l1FCe" target="_blank">https://youtu.be/vjPFVcL248s?si=aHbHKyl5x76l1FCe</A></P><P><A href="https://servicenowwithrunjay.com/sla-in-servicenow/" target="_blank">SLA In ServiceNow - SLA Stages | SLA Conditions | Retroactive Start</A></P><P>&nbsp;</P><P>If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.</P><P>&nbsp;</P><P>Thanks &amp; Regards<BR />Viraj Hudlikar.</P> Mon, 21 Jul 2025 08:47:37 GMT https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328334#M3863 Viraj Hudlikar 2025-07-21T08:47:37Z https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328347#M3864 <P>Hello&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/629939">@Tony </a>&nbsp;,</P><P>&nbsp;</P><P>Please refer below YT links -&nbsp;</P><P><A href="https://www.youtube.com/watch?v=NxLlSp9qB04" target="_blank">https://www.youtube.com/watch?v=NxLlSp9qB04</A></P><P><A href="https://www.youtube.com/watch?v=U_vNVGajLXs" target="_blank">https://www.youtube.com/watch?v=U_vNVGajLXs</A></P><P><A href="https://www.youtube.com/watch?v=zMOoVokK3gI" target="_blank">https://www.youtube.com/watch?v=zMOoVokK3gI</A></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 21 Jul 2025 08:55:04 GMT https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328347#M3864 Shraddha Kadam 2025-07-21T08:55:04Z https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328355#M3865 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/629939">@Tony </a>&nbsp;</P> <P>Below links should help you</P> <P><A href="https://www.servicenow.com/docs/csh?topicname=c_SLADefinitions.html&amp;version=latest" target="_blank">https://www.servicenow.com/docs/csh?topicname=c_SLADefinitions.html&amp;version=latest</A></P> <P><A href="https://www.servicenow.com/products/itsm/what-is-sla.html" target="_blank">https://www.servicenow.com/products/itsm/what-is-sla.html</A></P> <P>&nbsp;</P> <P>Regards,<BR />Sumanth</P> <P>&nbsp;</P> Mon, 21 Jul 2025 08:58:11 GMT https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328355#M3865 SumanthDosapati 2025-07-21T08:58:11Z https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328550#M3866 <P>thanks all, they are all really helpful resources, appreciate the help&nbsp;</P> Mon, 21 Jul 2025 10:00:02 GMT https://www.servicenow.com/community/community-central-forum/sla-review-and-configuration/m-p/3328550#M3866 Tony 2025-07-21T10:00:02Z