question Business rule triggering multiple times in Community Central forum

Business rule triggering multiple times

AnkushH — Tue, 22 Jul 2025 13:36:01 GMT

before business rule
insert and updated checked
some conditions
when i am creating a incident there should be just one log but i can see 4 logs
i don't know why it is happening.

Re: Business rule triggering multiple times

Chaitanya ILCR — Tue, 22 Jul 2025 13:41:33 GMT

Hi @AnkushH ,

is your BR containing current.update() statement? or any other BRs on that table containing that statement?

usually that causing this issues

please share the BR screenshots along with the the script

there should be some other component retriggering the BR ( I usually check if there any BRs with current.upate() statement)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Re: Business rule triggering multiple times

GlideFather — Tue, 22 Jul 2025 13:42:26 GMT

Hi @AnkushH this is not enough to give you and constructive answer 😛

please share some details

Re: Business rule triggering multiple times

pavani_paluri — Tue, 22 Jul 2025 13:43:28 GMT

Hi @AnkushH ,

Even during an insert, the record might get updated internally multiple times due to UI Policies, Client Scripts, Other Business Rules or Workflows/Flows

These can cause update() to be triggered implicitly before the record is actually inserted.
Add a condition to your Business Rule like:
if (current.operation() === 'insert' && !current.changes()) {
return;
}

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P

Re: Business rule triggering multiple times

AnkushH — Tue, 22 Jul 2025 13:52:28 GMT

I have not used current.update().

Re: Business rule triggering multiple times

Pradeep Thipani — Tue, 22 Jul 2025 14:08:36 GMT

Hi @AnkushH ,

Can you pls share your script and conditions to debug the issue.

Thanks,

Pradeep

Re: Business rule triggering multiple times

AnkushH — Tue, 22 Jul 2025 14:11:53 GMT

Its a before business rule
when to run = before, runs on Insert and update meaning checked for insert and update on business rule page
some conditions (which are not related to the issue)
my only concern is that it is triggering multiple times and i can see it in logs
is that due to internal updates i dont know.

Re: Business rule triggering multiple times

AnkushH — Tue, 22 Jul 2025 14:13:12 GMT

Re: Business rule triggering multiple times

AnkushH — Tue, 22 Jul 2025 14:23:59 GMT

Hello @pavani_paluri
It is not working.

Re: Business rule triggering multiple times

Ankur Bawiskar — Tue, 22 Jul 2025 14:27:12 GMT

@AnkushH

since you said it's before insert & update.

Are you sure the BR is triggering only once because if you are updating something and your BR is updating some field, some other BR might again trigger and your condition will evaluate to true.

try to debug business rule in details

Debugging Business Rules

If my response helped please mark it correct and close the thread so that it benefits future readers.